How would I set up incoming Call routing based on Time of Day?
Cisco 2821 running CME/CUE 7.1 with NME-CUE module.
Client would like all calls to be answered by Live Operator from 8am to 12PM, AA from 12PM to 1PM, Live Operator from 1PM to 5PM, AA after hours
I know how to use a translation profile to direct the incoming calls to either an AA or Operator Extension, but cant seem to figure out how to do the above.
Is this possible, and if so, how would I go about it? If it is possible, a sample config would be appreciated, or if you can post a link to a Cisco technote that has an example.
Also, has anyone set up the Cisco Unified CallConnector for Microsoft Office and Cisco Unified Call Connector Operator Console integrated with CME?
Thanks in Advance.