calls from ICT to CCE

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Jul 23rd, 2010
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Hello I need to know how can to do calls from CCM 4.13 over InterCluster CUCM 7.1.3 a UCCE.

What can I to do ? What are the requeriments for that.

Call flows is IPphone >CCM 4.1.3> ICT > CVP>ICM>VXML>CUCM7.1.3 >Agent from CCE.

I need the calls to be in codec g729.

anyone can help?


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Marcos Assakawa Tue, 07/27/2010 - 23:18
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Hi Santiago, You want to configure ICT trunk between the CUCM 4.x and 7.x. Configure the regions on the ICT to use G.729. You will also need to add a transcoder on the CUCM Cluster 7.x to convert the G.729 to G.711 to communicate with the CVP. CVP only supports G.711. I hope this helps, Marcos


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