UC560 SIP Conference Station

Answered Question
Jul 23rd, 2010
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Hello All,


I need to know which conference station is compatible with UC560 via SIP and where I can find documentation that supports this. I know of both the 7936 and 7937g but I am unsure if either of them is compatible.


Thanx.

Correct Answer by Steven DiStefano about 6 years 7 months ago
Correct Answer by Steven DiStefano about 6 years 7 months ago

Good community habbit...always start a new thread with new question.  Mark answered threads answered.  Rate the answer (optional)


UC560 has the FXO in QPT...

Correct Answer by Steven DiStefano about 6 years 7 months ago

Disconnect alert  :-) 


7937G totally is configurable with CCA, using SCCP protocol ().  I just wanted to make that clear to you.


The SKU I gave you is how to order two additional MICs.  The base station itself has speakers and a MIC.  So its optional.


Here is a picture.  (attached)

Correct Answer by Steven DiStefano about 6 years 7 months ago
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Sorry...Yes meant = means spare :-)  So you were correct there.

You don’t need to include it when ordering.


UC500 series uses SCCP protocol for 7900 series phones and SPCP for SPA5xx series phones.   SPCP is just a handshake token added to the Skinny protocol so the phone will only work with UC500 that accepts it.

Keep in mind SPA5xx also support SIP in hosted service provider environments


CCA is the method to simplify installs and supports both, but not SIP.


Clearer?

Correct Answer by Steven DiStefano about 6 years 8 months ago

You should reach out to the Small Business Account Manager in your neck of the woods and ask for a NFR (Not for Resale) DEMO system.  Its a deep discount and then you have a lab to learn on, build a demo system with, and use to enable your sales.  Please buy the support contract too so you can call support.


Here is a lab we provide to help you configure it.  Parts list included.


https://supportforums.cisco.com/docs/DOC-9836

then look at LAB #25.


Beware of buying used gear.  There is a process to get it certified with Cisco so it can be covered by support, but to me its cheaper to buy the NFR.


Steve

Correct Answer by Steven DiStefano about 6 years 8 months ago

UC560 is usually supported with CCA and configured for SCCP call

control and phone loads on the LAN, where both conference stations work.


Is there a reason you desire the SIP protocol? You can still use SIP

signalling externally (sip trunks).


Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb


On Jul 23, 2010, at 7:50 PM, "techiegzz"

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Correct Answer
Steven DiStefano Fri, 07/23/2010 - 21:14
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UC560 is usually supported with CCA and configured for SCCP call

control and phone loads on the LAN, where both conference stations work.


Is there a reason you desire the SIP protocol? You can still use SIP

signalling externally (sip trunks).


Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb


On Jul 23, 2010, at 7:50 PM, "techiegzz"

techiegzz Sat, 07/24/2010 - 02:47
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I will say mainly because after working with other products I am more used to SIP than anything else, so for me to delve into anything else is new at least to me. I would like to explore that option but then again the phones I would like to use with the UC560 deployment are the 500 series IP phones that I think are SIP-based. Is there anything SCCP can do that cannot be accomplished with SIP?

I will appreciate if you can elaborate a little further on my options on a successful UC560 deployment with either SIP or SCCP. which phones are my best options for good integration and control for end users and and managers requiring expansion modules. I would expect the SPA 500 Series IP Phones to be purpose-built with full-features as a SIP-based handsets for the UC500 series which includes the UC560.

Steven DiStefano Sat, 07/24/2010 - 06:14
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Today the only option we support with CCA is SCCP, and the majority of

deployments are IP-PBX mode with SCCP, which is why I replied as I did

and would be my recommendation.


The reason we started, and have deployed with SCCP is because from a

feature robustness perspective, it was always more robust than SIP,

but times have changed, and I am told call control is almost peer

now. In fact the new line of phones for full blown CM (89xx and 99xx)

are SIP only. The phones will show up on CME on ISR first (I don't

have a date but likely) and after that they may be considered for

UC500 support, and this is not roadmapped yet.


So today we have 79xx with SCCP and SPA5xx with a version of SCCP that

only runs on UC500. The SPA phones are the ones we use for managed

service / hosted PBX (softswitch in the cloud) since they can also run

SIP, if that is the delpoyment preferred.


You can get SIP phones to register with UC500, so don't get me wrong,

but then you own managing them, and that won't be fun if CCA doesn't

support them, since the Office Manager also won't support them, and

you will have TAC challenges on that mode as well.


Making more sense? I think you would be more successful on a UC500

with SCCP.


Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb


On Jul 24, 2010, at 5:47 AM, "techiegzz"

techiegzz Sat, 07/24/2010 - 13:47
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SCCP sounds good and I would like to look into it. Which SPA5xx version of SCCP are there? What are the SKUs? Where can I find them?

Correct Answer
Steven DiStefano Sat, 07/24/2010 - 21:26
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techiegzz Mon, 07/26/2010 - 12:22
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Thanx Steven for the info. I will certainly look into it and see what I can do with them. I am looking at setting up a UC500 series a UC520, 504G, 525G, and 500S equipment for a start? Any ideas where I can get them, they don;t have to be new.

Correct Answer
Steven DiStefano Mon, 07/26/2010 - 12:29
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You should reach out to the Small Business Account Manager in your neck of the woods and ask for a NFR (Not for Resale) DEMO system.  Its a deep discount and then you have a lab to learn on, build a demo system with, and use to enable your sales.  Please buy the support contract too so you can call support.


Here is a lab we provide to help you configure it.  Parts list included.


https://supportforums.cisco.com/docs/DOC-9836

then look at LAB #25.


Beware of buying used gear.  There is a process to get it certified with Cisco so it can be covered by support, but to me its cheaper to buy the NFR.


Steve

techiegzz Tue, 07/27/2010 - 17:20
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These things are pretty pricey for a casual lab, it is very hard not to consider refurbished systems especially when even the cisco partner in the DC area does not know where to get NFR systems. I will very much appreciate if you can point me to specifically where I can get NFR pricing.

I also just got this book to get me going on this system, is this what I need or something else?; http://www.amazon.com/gp/product/1587202077/ref=oss_product

Thanx.

techiegzz Tue, 07/27/2010 - 17:32
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Thanx, I've sent her an email. I sure hope she can help. The "CCNA Voice" book I mentioned earlier, is that the right book to delve into the UC500 system?

Steven DiStefano Tue, 07/27/2010 - 17:37
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Any networking books and Cisco certs make life easier, but I would

engage in the channel Partner Program and go for the Select

Certification / SMB specialization which is specifically for UC500.

Two tests; one for AM role and one for SE role (can be the same

person). In fact, you must have this to sell UC500.


Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb


On Jul 27, 2010, at 8:32 PM, "techiegzz"

techiegzz Tue, 07/27/2010 - 17:40
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Where do I go for more details on this and how to get started as well as resources that I need? And do you mean both certifications are needed or just the SE is good enough to deploy and support?

Steven DiStefano Tue, 07/27/2010 - 17:47
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When Nicole gets back with you ask to have an ICAM (inside channel

account manager) assist you and direct you into the program.


If you need me to assist I am [email protected].


I am not on my pc now. But cisco.com has all the info and if you can't

find, I can refer you to the links that walk you through it all.


I write alot of Technical Enablement Labs for UC500 and you can search

this community for the key words 'technical enablement labs' and you

will find more than 2 dozen as well as many links I would refer

Partners to to learn small business products including UC500.


Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb


On Jul 27, 2010, at 8:40 PM, "techiegzz"

techiegzz Wed, 08/11/2010 - 08:57
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Thanks Steven,


I took and passed both the AM and SE exams w eek or so ago and now I already have a client with a 92 user UC560 to deploy. I was wondering which conference IP phones can be used here.

techiegzz Wed, 08/11/2010 - 09:13
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Okay, what is the 7937G SKU that comes with the conference phone and associated speakers or do the speakers always have to be a separate purchase?

techiegzz Wed, 08/11/2010 - 09:29
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What is the difference between CP-7937-MIC-KIT and CP-7937-MIC-KIT= (spare)?

techiegzz Wed, 08/11/2010 - 09:39
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My question was; What is the difference between CP-7937-MIC-KIT and CP-7937-MIC-KIT= (spare)? (you answered "Yes")


Also, you mentioned SCCP. Isn't the UC500 series labelled for its simplicity in setting up and managing via the CCA GUI or is there something besides that that one needs to know? I thought the UC500 series system uses SPCP, I thought that was different from SCCP.


Also what extended warranty/smartnet comes with the conference phone?

Correct Answer
Steven DiStefano Wed, 08/11/2010 - 09:47
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Sorry...Yes meant = means spare :-)  So you were correct there.

You don’t need to include it when ordering.


UC500 series uses SCCP protocol for 7900 series phones and SPCP for SPA5xx series phones.   SPCP is just a handshake token added to the Skinny protocol so the phone will only work with UC500 that accepts it.

Keep in mind SPA5xx also support SIP in hosted service provider environments


CCA is the method to simplify installs and supports both, but not SIP.


Clearer?

techiegzz Wed, 08/11/2010 - 10:02
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Yes, its clearer. But I was just wondering what particular SKU is for 2 speakers for the 7937G. It will be great if you can point that out.


So basically the 7937G is not configurable with the CCA since it is SCCP and not intended to be configurable via CCA on the SBCS but will still work with SCCP and manual configuration to work with UC500 series. Correct?

Correct Answer
Steven DiStefano Wed, 08/11/2010 - 10:13
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Disconnect alert  :-) 


7937G totally is configurable with CCA, using SCCP protocol ().  I just wanted to make that clear to you.


The SKU I gave you is how to order two additional MICs.  The base station itself has speakers and a MIC.  So its optional.


Here is a picture.  (attached)

techiegzz Wed, 08/11/2010 - 10:25
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Sounds good. I have just finished the SBCS part of the CCNA Voice book and got the 1. UC500 Quickstart Guide, 2. Getting Started with CCA 2.0, and 3. UC500 Office Admin Guide printed out in a binder for reference which I will also read in the meantime before any equipment purchase finalization/arrival. It seems I'm all set for this deployment. Thanx for your lightning fast responses.

techiegzz Wed, 08/11/2010 - 12:42
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Nice, I will sure check out the docs on the website. I am working on another quote, the ordering guide and the Quick Quote Tool do not contain any details about the 4FXO VIC. I will appreciate if you can provide the SKU for it. I have VIC2-4FXO and it seems to bring up some weird looking equipment that can fit two VIC slots.

Correct Answer
Steven DiStefano Wed, 08/11/2010 - 12:55
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Good community habbit...always start a new thread with new question.  Mark answered threads answered.  Rate the answer (optional)


UC560 has the FXO in QPT...

techiegzz Wed, 08/11/2010 - 13:59
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Okay, thanx. I've been going through the UC500 and CCA documentation and have not seen any mention of a checklist of configuration requirements. Network and telephony configuration information that one needs to gather first before even launching CCA. Where can one find such a list so I can request it of the client (last thing anyone should do is go blindly into any equipment configuration process)?

Correct Answer
Steven DiStefano Wed, 08/11/2010 - 14:07
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techiegzz Wed, 08/11/2010 - 18:22
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Nice. The site survey document is very informative. I had come across it a couple of weeks back but could not recall where. I certainly have a copy in the vault now. I was wondering what the maximum extension length the UC500 series system allows.

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