07-23-2010 04:49 PM - edited 03-21-2019 02:48 AM
Hello All,
I need to know which conference station is compatible with UC560 via SIP and where I can find documentation that supports this. I know of both the 7936 and 7937g but I am unsure if either of them is compatible.
Thanx.
Solved! Go to Solution.
07-23-2010 09:14 PM
UC560 is usually supported with CCA and configured for SCCP call
control and phone loads on the LAN, where both conference stations work.
Is there a reason you desire the SIP protocol? You can still use SIP
signalling externally (sip trunks).
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 23, 2010, at 7:50 PM, "techiegzz"
07-24-2010 09:26 PM
UC500 SW Packs which include Phone Loads here:
https://supportforums.cisco.com/docs/DOC-9829/
SPA500 Resources Page:
SPA500 Models which run either SPCP (tokenized version of SCCP that only works on UC500) or SIP (Hosted Environments):
SPA500 FW explicit (if it changes from the version in the SW Pack above)
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282733326
Small Business Ordering GUIDE with SKUs and Prices.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/ordering_guide_c07-543967.pdf
07-26-2010 12:29 PM
You should reach out to the Small Business Account Manager in your neck of the woods and ask for a NFR (Not for Resale) DEMO system. Its a deep discount and then you have a lab to learn on, build a demo system with, and use to enable your sales. Please buy the support contract too so you can call support.
Here is a lab we provide to help you configure it. Parts list included.
https://supportforums.cisco.com/docs/DOC-9836
then look at LAB #25.
Beware of buying used gear. There is a process to get it certified with Cisco so it can be covered by support, but to me its cheaper to buy the NFR.
Steve
07-27-2010 05:24 PM
Nicole (Ntrippie@cisco.com) is our SBMM in DC and can assist.
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 27, 2010, at 8:21 PM, "techiegzz"
08-11-2010 09:06 AM
Look at the Cisco 7937 and external Microphones/Speakers
Be advised UC5xx uses SCCP.
08-11-2010 09:20 AM
CP-7937-MIC-KIT= Microphone Kit for 7937
08-11-2010 09:47 AM
Sorry...Yes meant = means spare :-) So you were correct there.
You don’t need to include it when ordering.
UC500 series uses SCCP protocol for 7900 series phones and SPCP for SPA5xx series phones. SPCP is just a handshake token added to the Skinny protocol so the phone will only work with UC500 that accepts it.
Keep in mind SPA5xx also support SIP in hosted service provider environments
CCA is the method to simplify installs and supports both, but not SIP.
Clearer?
08-11-2010 10:13 AM
Disconnect alert :-)
7937G totally is configurable with CCA, using SCCP protocol (). I just wanted to make that clear to you.
The SKU I gave you is how to order two additional MICs. The base station itself has speakers and a MIC. So its optional.
Here is a picture. (attached)
08-11-2010 12:55 PM
Good community habbit...always start a new thread with new question. Mark answered threads answered. Rate the answer (optional)
UC560 has the FXO in QPT...
08-11-2010 02:07 PM
Use the Site Survey <--- for AM & SE
https://supportforums.cisco.com/docs/DOC-9805
Platform Reference Guides <-- for the SE
make sure you understand the SKUs supported and the capacity of the system as defined in these great guides
all on this link I gave you....
07-23-2010 09:14 PM
UC560 is usually supported with CCA and configured for SCCP call
control and phone loads on the LAN, where both conference stations work.
Is there a reason you desire the SIP protocol? You can still use SIP
signalling externally (sip trunks).
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 23, 2010, at 7:50 PM, "techiegzz"
07-24-2010 02:47 AM
I will say mainly because after working with other products I am more used to SIP than anything else, so for me to delve into anything else is new at least to me. I would like to explore that option but then again the phones I would like to use with the UC560 deployment are the 500 series IP phones that I think are SIP-based. Is there anything SCCP can do that cannot be accomplished with SIP?
I will appreciate if you can elaborate a little further on my options on a successful UC560 deployment with either SIP or SCCP. which phones are my best options for good integration and control for end users and and managers requiring expansion modules. I would expect the SPA 500 Series IP Phones to be purpose-built with full-features as a SIP-based handsets for the UC500 series which includes the UC560.
07-24-2010 06:14 AM
Today the only option we support with CCA is SCCP, and the majority of
deployments are IP-PBX mode with SCCP, which is why I replied as I did
and would be my recommendation.
The reason we started, and have deployed with SCCP is because from a
feature robustness perspective, it was always more robust than SIP,
but times have changed, and I am told call control is almost peer
now. In fact the new line of phones for full blown CM (89xx and 99xx)
are SIP only. The phones will show up on CME on ISR first (I don't
have a date but likely) and after that they may be considered for
UC500 support, and this is not roadmapped yet.
So today we have 79xx with SCCP and SPA5xx with a version of SCCP that
only runs on UC500. The SPA phones are the ones we use for managed
service / hosted PBX (softswitch in the cloud) since they can also run
SIP, if that is the delpoyment preferred.
You can get SIP phones to register with UC500, so don't get me wrong,
but then you own managing them, and that won't be fun if CCA doesn't
support them, since the Office Manager also won't support them, and
you will have TAC challenges on that mode as well.
Making more sense? I think you would be more successful on a UC500
with SCCP.
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 24, 2010, at 5:47 AM, "techiegzz"
07-24-2010 01:47 PM
SCCP sounds good and I would like to look into it. Which SPA5xx version of SCCP are there? What are the SKUs? Where can I find them?
07-24-2010 09:26 PM
UC500 SW Packs which include Phone Loads here:
https://supportforums.cisco.com/docs/DOC-9829/
SPA500 Resources Page:
SPA500 Models which run either SPCP (tokenized version of SCCP that only works on UC500) or SIP (Hosted Environments):
SPA500 FW explicit (if it changes from the version in the SW Pack above)
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282733326
Small Business Ordering GUIDE with SKUs and Prices.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/ordering_guide_c07-543967.pdf
07-26-2010 12:22 PM
Thanx Steven for the info. I will certainly look into it and see what I can do with them. I am looking at setting up a UC500 series a UC520, 504G, 525G, and 500S equipment for a start? Any ideas where I can get them, they don;t have to be new.
07-26-2010 12:29 PM
You should reach out to the Small Business Account Manager in your neck of the woods and ask for a NFR (Not for Resale) DEMO system. Its a deep discount and then you have a lab to learn on, build a demo system with, and use to enable your sales. Please buy the support contract too so you can call support.
Here is a lab we provide to help you configure it. Parts list included.
https://supportforums.cisco.com/docs/DOC-9836
then look at LAB #25.
Beware of buying used gear. There is a process to get it certified with Cisco so it can be covered by support, but to me its cheaper to buy the NFR.
Steve
07-27-2010 05:20 PM
These things are pretty pricey for a casual lab, it is very hard not to consider refurbished systems especially when even the cisco partner in the DC area does not know where to get NFR systems. I will very much appreciate if you can point me to specifically where I can get NFR pricing.
I also just got this book to get me going on this system, is this what I need or something else?; http://www.amazon.com/gp/product/1587202077/ref=oss_product
Thanx.
07-27-2010 05:24 PM
Nicole (Ntrippie@cisco.com) is our SBMM in DC and can assist.
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 27, 2010, at 8:21 PM, "techiegzz"
07-27-2010 05:32 PM
Thanx, I've sent her an email. I sure hope she can help. The "CCNA Voice" book I mentioned earlier, is that the right book to delve into the UC500 system?
07-27-2010 05:37 PM
Any networking books and Cisco certs make life easier, but I would
engage in the channel Partner Program and go for the Select
Certification / SMB specialization which is specifically for UC500.
Two tests; one for AM role and one for SE role (can be the same
person). In fact, you must have this to sell UC500.
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 27, 2010, at 8:32 PM, "techiegzz"
07-27-2010 05:40 PM
Where do I go for more details on this and how to get started as well as resources that I need? And do you mean both certifications are needed or just the SE is good enough to deploy and support?
07-27-2010 05:47 PM
When Nicole gets back with you ask to have an ICAM (inside channel
account manager) assist you and direct you into the program.
If you need me to assist I am sdistef@cisco.com.
I am not on my pc now. But cisco.com has all the info and if you can't
find, I can refer you to the links that walk you through it all.
I write alot of Technical Enablement Labs for UC500 and you can search
this community for the key words 'technical enablement labs' and you
will find more than 2 dozen as well as many links I would refer
Partners to to learn small business products including UC500.
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 27, 2010, at 8:40 PM, "techiegzz"
08-11-2010 08:57 AM
Thanks Steven,
I took and passed both the AM and SE exams w eek or so ago and now I already have a client with a 92 user UC560 to deploy. I was wondering which conference IP phones can be used here.
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