Voice Monitoring Using Cisco Supervisore Desktop issue.

Unanswered Question
Jul 25th, 2010
User Badges:

Hello all.


I have a probelm, I prepare for a demo and my demo contain that CUCM7.0+UCCX7.0 with premium license+ Cat2960+ 7911+7940

When I try to perform a call monitoring from the CSD the message appeare to me and say" The Cisco Supervisore Desktop dont recieve any voice ".

theis appeare either with SPAN configuration or without it.


what could the problem be?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Walter Solano Mon, 07/26/2010 - 06:22
User Badges:
  • Gold, 750 points or more

Hello Ahmed,


One question, what kind of monitoring are you traying to configure, desktop base or SPAN bwese??


These documents will help you with both configurations:


Desktop Base

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml


SPAN base

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml


HTH

Please rate this post if was helpful


Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

Actions

This Discussion