Voice Monitoring Using Cisco Supervisore Desktop issue.

Unanswered Question
Jul 25th, 2010
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Hello all.

I have a probelm, I prepare for a demo and my demo contain that CUCM7.0+UCCX7.0 with premium license+ Cat2960+ 7911+7940

When I try to perform a call monitoring from the CSD the message appeare to me and say" The Cisco Supervisore Desktop dont recieve any voice ".

theis appeare either with SPAN configuration or without it.

what could the problem be?

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Walter Solano Mon, 07/26/2010 - 06:22
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Hello Ahmed,

One question, what kind of monitoring are you traying to configure, desktop base or SPAN bwese??

These documents will help you with both configurations:

Desktop Base


SPAN base



Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist


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