I hoping someone here can correct me and remove my current disapointment with CUCME's call coverage features.
I'm trying to setup a parallel hunt group while still allowwing the agents in this hunt group to logout (make themselves unavailable) So far my research/testing has lead me to the conclusion that i cannot have the ability to logout of a voice hunt group, and that ephone-hunt groups do not have a parallel hunt algorithm.
ephone-hunts alternative to parallels is supposedly to use shared lines, but this again does not allow the agents to set themselves as unvailable.
Can anyone suggest a configuration which can allow me to setup a parallel hunt group in which the agents can make themselves unavailable?
I'm pulling my hair ou trying to find a solution for this so any suggestions would be appreciated.