ICM 7.2(7) scripting: push the call to a voice mail number based on timeinQ

Unanswered Question
Jul 25th, 2010

Hi all,

I try to get the time in queue of the call and push the call to voice mail number.

The scenario is:

1. call coming

2. all agent busy

3. call comes to queuing with a queuing music ( the song is 3 minute)

I want to check the call if it is in queue for 40 seconds, I will push it to voice mail (a label will return). But the problem with me is:

1. The IF node for Call.TimeInQueue check is not interuptible. It will check the time in queue only if the queuing music end up.

How can I interupt the call with time in queue is 40s? I think about decrease the queuing music time to 40s but it is not the good idea because later customer will manage to change to 20s or 30s.

Regards,

Thanh

I have this problem too.
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