I have installed CUIC 8 with premium license and integrated it with UCCE. The CUIC can see all supervisor agents from UCCE and from the user list i can see that the supervisor agents have permissions on their agents/teams only.
When I log in using any supervisor, a new user is created on CUIC 8 with the same login name of the supervisor, only small letters instead of capital. Now I have 2 users for the supervisor user, 1 in capital and 1 in small letters.
The new user does not have any permissions other than log in... all permissions created previously for the supervisor are not applied on this new user.
Is this normal? I dont think it should be. Is there a work around for it?