CUP8 with cupc7.1 Softphone status

Unanswered Question
Jul 26th, 2010
User Badges:

if I use dekphone and lift the handset then I get a status change of 'on the phone' - however if in softphone mode if I make a call my status does not change - remains 'available'.

I have credentials, sip proxy domain correct, softphone is associated with user - any advise appreciated?


Jag

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3.8 (4 ratings)
Loading.
Jonathan Schulenberg Mon, 07/26/2010 - 04:44
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

The user must be associated to the line appearance on the soft phone in addition to the soft phone being associated to the end user. Edit the line appearance on the soft phone and associate the user at the bottom of the page.

AskQ2Forum_2 Mon, 07/26/2010 - 05:43
User Badges:

Jonathan


thanks for your reply sir. This has already been set on the line and user.

AskQ2Forum_2 Tue, 08/03/2010 - 04:45
User Badges:

Hi


I still have issues with this - any suggestions please post ?

Using deskphone mode shows user status as 'on the phone', but using softphone status it still just shows as 'available'


TIA...Jag

htluo Tue, 08/03/2010 - 05:31
User Badges:
  • Red, 2250 points or more

1) Go to CUCM > Device > Phone, find the soft phone.

2) On left-hand side, click on the directory number

3) Take screenshots of the whole page (from top to bottom)

4) Upload screenshots here.


Thanks!

Michael

http://htluo.blogspot.com

htluo Tue, 08/03/2010 - 09:03
User Badges:
  • Red, 2250 points or more

Have you tried to reset soft phone UPCPANTHER from CUCM?


Michael

htluo Tue, 08/03/2010 - 09:30
User Badges:
  • Red, 2250 points or more

Then the last resort is to look at "Cisco CallManager" traces.


1) On CUCM, set "Cisco CallManager" trace level to "detailed".

2) Use CUPC soft phone to make a test call.  Make sure the call was connected.

3) Upload "Cisco CallManager" traces here.

4) Let me know the caller number, dialed number, approximate time of call, user ID of the softphone.


Thanks!

Michael

htluo Tue, 08/03/2010 - 15:28
User Badges:
  • Red, 2250 points or more

Per the logs, the call was on 21:33:48.  Was that right?


21:33:48.236 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 931 from 10.44.13.110:[50000]:
INVITE sip:[email protected] SIP/2.0


The call was connected at 21:33:58.


21:33:58.289 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.44.13.110:[50000]:
SIP/2.0 200 OK


But I don't see any PUBLISH SIP messages being sent by CUCM.


CUPS won't be able to update phone presence without the PUBLISH SIP being sent by CUCM.


Try the following:


1) Reset SIP trunk between CUCM and CUPS

2) Restart Presence Engine on CUPS.


If that didn't work, you need to open a CUCM case, not a CUPS case.


Michael

AskQ2Forum_2 Wed, 08/04/2010 - 05:17
User Badges:

Reset and Restart did not work - same issue. Deskphone status updates ok though - process is different is it ? Will update with TAC fix.

Thanks for your help...J

mscaramelli Wed, 03/02/2011 - 03:01
User Badges:

Hi,

I've the same issue on presence 7 too. Have you solved the problem ?


Thanks in advance


Marco

Actions

This Discussion

Related Content