- Silver, 250 points or more
I have an operator - who wishes to listen in on trainee operators. Though you can listen with one of them using the handset and the other using the headset on the same phone - this is not good enough -don`t you love SWB operators!!!!!! On the Nortel SWB they have two headset plus either side of the board so they can plug in two sets. They wish to listen to calls as part of the training so to listen to the caller between the external caller and operator. I can configure barge in on a normal phone with shared lines however the ARC SWB number can only appear on one Device so the normal barge will not work .If there a way I can almost use barge feature to continuously monitor calls. They do not have any "head set splitters of such "