spa9000 with spa502g phone

CSCO11256353 · ‎07-26-2010

i am not able to regeister my spa502g phone with

spa9000.

the spa9000 is already configured with basic configuration also the spa400 is attached with it.

but when i try to configure client stations, the phones mac address doesnot shows up in the drop down list.

i have followed the same steps as in the configuration guide.

nseto · ‎08-02-2010

Are other phones registered to the spa9000?

Are you able to ping the ip address of that spa502?

Does the spa9000 installation wizard find other phones but not that spa502?

Azariel Rodriguez Parra · ‎01-21-2011

I have the same problem, I have a spa9000 with SPA400, Linksys ip phone SPA942 and cisco ip phone spa 502G.

The wizar can see the mac address of linksys ip phone but the cisco spa 502G are not finded for the wizard. they are registered with

an extension but I can not register the phone trought the wizard.

I have another problem with the voice mail, when I call to an ip phone cisco SPA502G the voice mail does not work, I don`t hear

the voice mail message to say me it extension is not available or busy and the call finished.

I hope you can help me

David Carr · ‎01-21-2011

Hey Azariel,

Follow this link to the beta spa9000 wizard, it will allow you to find the new spa500 series phones.

Azariel Rodriguez Parra · ‎01-21-2011

Thanks for the answer, I used that version of wizard v.2.1.0.0 to install spa9000 and spa400 and it doesn`t find the cisco ip phone spa502G.

I tried again with the link you sended me and the result it`s the same,