Remotely administer IP Telephones - any experiences?

Unanswered Question
Jul 26th, 2010

Looks like there are some 3rd party apps out there that will tie into CUCM and allow you to remotely

view/manage/control IP Telephones.

- Has anyone had any 1st hand experience with any of these products?

- How dangerous is it to give these products access to the CUCM database?



I have this problem too.
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htluo Mon, 07/26/2010 - 19:03

Were you talking about Berbee RPC (Remote Phone Control)?

It's just like any CUCM applications, such as Phone Designer, Click-to-Call, etc.

Not sure what you mean by "dangerous".

It's like asking "how dangerous to give Office 2007 access to Windows operating system?"


richard.rettich Mon, 07/26/2010 - 21:39

I don't know that one specifically but I have come across

Tried to investigate BERBEE but looks like they might be out of business?

By 'dangerous' I mean, how well are these apps written.  What is the likelyhood of them shredding my CUCM DB?  Has anyone used one of these products for more than a trial period?  It's interesting that I dont' see a CISCO development partner in this category.  Might not be worth the risk?



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