CUPC Device Name issue/Character limit problem

Unanswered Question
Jul 26th, 2010
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Hi all

Looking for some direction on an issue caused by the 12 character limit for the DEVICE NAME for a CUPC client. Below is my environment



1. CUPS 7.0

2. UCM 7.0

3. Windows Server Active Directory 2008

4. LDAP integration with CUPS/ NO LDAP integration wiht UCM.

5. UCM Usernames are in the form of a Diretory number- e.g. Tom Smith with extension 5555 would be entered as user 5555

6. LDAP query is pulling from SAM ACCOUNT name- FirstInitial.LastName



My problem is where the user has a long name like Michael Bubbakowskia - so his name entered in Active Directory is MBubbakowskia. The CUPC DEVICE NAME IS UPCBUBBAKOWSKIA.


You can see the problem where his name is too long and cannot be used for a DEVICE NAME. This breaks chat- for chat to work correctly the DEVICE NAME must match the Active Directory SAM account name.


Can anyone help?

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Adrian Saavedra Mon, 07/26/2010 - 15:40
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Hello,


If his username is MBubbakowskia, the CUPC device name should be UPCMBUBBAKOWSKI


Hope it helps, please rate if it does.


Kind regards,


- Adrian.

zamora0800 Mon, 07/26/2010 - 16:53
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no Adrian sorry- the problem that I am having specifically is trying to figure out how to get around the character limit placed on CUPC device

names. The names should be under 12 characters- in Active Directory not everyone has a name less than the 12 characters.

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