Looking for some direction on an issue caused by the 12 character limit for the DEVICE NAME for a CUPC client. Below is my environment
1. CUPS 7.0
2. UCM 7.0
3. Windows Server Active Directory 2008
4. LDAP integration with CUPS/ NO LDAP integration wiht UCM.
5. UCM Usernames are in the form of a Diretory number- e.g. Tom Smith with extension 5555 would be entered as user 5555
6. LDAP query is pulling from SAM ACCOUNT name- FirstInitial.LastName
My problem is where the user has a long name like Michael Bubbakowskia - so his name entered in Active Directory is MBubbakowskia. The CUPC DEVICE NAME IS UPCBUBBAKOWSKIA.
You can see the problem where his name is too long and cannot be used for a DEVICE NAME. This breaks chat- for chat to work correctly the DEVICE NAME must match the Active Directory SAM account name.
Can anyone help?