I'm was wondering if anyone has thought of or is currently employing Unity as a call recording server, I have a secure call recording requirement for a contact center application (CUCCE) as well as some E911 phones. Current market surveys has revealed that secure VoIP call recording is not a product. However, company's like Telstrat are working on it.
In the mean time, I thought of using CUCM 8.0(2) or greater, and was thinking of potentially experimenting with the built in phone bridging function to allow the bridging of active phone calls directly to Unity. Unity signaling and media in transit can be secured using TLS and SRTP. Additionally, Unity media at rest can also be encrypted. Therefore, if Unity can successfully be integrated to accept these bridged calls via a separate Voice Mail Pilot DN and we can allocate enough voice mail ports and backend exchange message store disk space, we might have our own secure call recording solution.
Any thoughts pro or con on this idea are graciously requested.