UCCX Script to change CTI Route Points

Unanswered Question
Jul 27th, 2010
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I have a challenging question that I am not sure how to answer, as I am fairly new to the UCCX world.

I want to be able to change CTI route points in CUCM 7.1 using an UCCX script.

I have the trigger and most of the script set up so that when you dial a certain extension you get a prompt asking whether you would like to change the route points or unchange the route points.

But getting the routes changed is where I am stuck. Does anyone have an idea that they can suggest to me?

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I have to ask someone who is "fairly new to the UCCX world" why you want to do this?

What does it matter what number triggers the script? If it does matter because a number of different DNIS trigger the script, then code the script to check the DNIS and branch accordingly.

Can you explain the reason?




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