I have a issue with 1) CTI Toolkit Team Real-Time Status for Voice or 2) CTI Toolkit Statistics, in the grid 1) appear an agent with 0:30 seconds available, the agent have assign a skillgroup "X". At the same time, in the grid 2) appear the skillgroup "X" with a call in the column RouterCallsQNow with 0:00:04 seconds in the column LongestRouterCallQNow. Attached the image.
This event is two or three times per day, I've reviewed the CSCma30029, but in the CTI Release 7.5 this bug is fixed. Do you have any idea what may be happening?
thanks for your comments.
There can be some delays in the real time monitor as it polls.
The question is this: if you have a ready agent and you make a test call into the queue, do you have to wait?
If not, your script is coded correctly and what you are seeing are just small anomalies in the monitoring and are of no concern.