receptionist call-transfer, return call if no answer

Answered Question
Jul 27th, 2010
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Hi


I have a customer who wants calls returned to receptionist if no one answers after a blind transfer. Is that possible within the UC500 and how?

The receptionist has a sidepanel.


Thomas

Correct Answer by shtalukd about 6 years 11 months ago

One option may be the SCC Operator. The Cisco Smart CallConnector Operator is an add-on software application providing main answering position capabilities to the operator, receptionist position. It has a Transfer Call Queue that displays all transfered calls that have not been answered. The calls from this queue/list can be recalled by the operator. The recall would be a manual step requiring the operator to click or press a key.


Thanks

SCC Team

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Correct Answer
shtalukd Tue, 07/27/2010 - 23:05
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  • Bronze, 100 points or more

One option may be the SCC Operator. The Cisco Smart CallConnector Operator is an add-on software application providing main answering position capabilities to the operator, receptionist position. It has a Transfer Call Queue that displays all transfered calls that have not been answered. The calls from this queue/list can be recalled by the operator. The recall would be a manual step requiring the operator to click or press a key.


Thanks

SCC Team