first of all thanks for your all previous replies.It gave me a better understanding of Script.But still i have some doubts mentioned below.
- How Many types of script we can make in ICM and ICM with CVP.
- In diff types of Script where we need to upload the IVR's. and in which formate.
- wht are the basic things we need to create for a script like CSQ,agents,IVR,Welcome Promt etc
- For the following mentioned Call flow what are the nodes we need to put in Scripts. and whr to upload the IVR's for then in Diff- types of script
1.call is coming at 5555 as a dialed no.
2. call is hiting a IVR Saying Welcom to XYZ company.
3. Please press 1 for Service Desk,press 2 to enter a direct Extn. or press 3 for voicemail option
4. if Press 1 call will go to Service Desk CSQ, there call will wait for 60 sec if no agents available and then agan same msg at
point 3. for leaving a voice mail.
5. call will be end.
- For this script what are the setting i need to do at every device.
I am looking forward for the solutations on the same.
Thanks in Advance