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Call doesn't connect when caller ID not present

hadisharifi
Level 1
Level 1

Hi,

We have the following setup and when PSTN caller's caller id is blocked the call doesn't connect and the caller hears a continous long tone. Calls with caller IDs connect fine. Any ideas.

PSTN ===> CUBE ====> NORTEL PBX

2 Replies 2

Felipe Garrido
Cisco Employee
Cisco Employee

Does the terminating phone on the Nortel side ring? Does the call then disconnect when it goes off hook? Do you see the call hit the CUBE?

-Felipe

paolo bevilacqua
Hall of Fame
Hall of Fame

Are you using FXO?

That CUBE thta you sau, is actually a voice gateway ?

Give more details.

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