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CTI OS Desktop and CAD ?

Brian Klimpke
Level 1
Level 1

Our UCCE environment currently utilizes Cisco Agent Desktop. We have a request from a third party application to have CTI OS Desktop for integration with their product (AmCom). Can we have both CTI OS desktop and CAD running? If so, can I assume that they need to be running on separate PGs?

I am having trouble location this documentation on Cisco's site...

thanks,

Brian

SYSTEM VERSIONS

ICM 7.2(5)

CTIOS 7.2.(5)

CAD 7.2.1 (premium)

CCM  6.1.2.1000-13

IVR 5.0(2)SR02_Build045

2 Replies 2

They can run concurrently, however those agents using CTIOS will have a more 'limited' experience as CAD uses middleware to enhance the agent experience.

david

geoff
Level 10
Level 10

Can we have both CTI OS desktop and CAD running? If so, can I assume that they need to be running on separate PGs?

You can. They can be on the same peripheral. From the Cisco Ordering Guide ...

Regards,

Geoff

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