07-28-2010 06:31 AM - edited 03-14-2019 06:10 AM
Our UCCE environment currently utilizes Cisco Agent Desktop. We have a request from a third party application to have CTI OS Desktop for integration with their product (AmCom). Can we have both CTI OS desktop and CAD running? If so, can I assume that they need to be running on separate PGs?
I am having trouble location this documentation on Cisco's site...
thanks,
Brian
SYSTEM VERSIONS
ICM 7.2(5)
CTIOS 7.2.(5)
CAD 7.2.1 (premium)
CCM 6.1.2.1000-13
IVR 5.0(2)SR02_Build045
07-28-2010 07:44 AM
They can run concurrently, however those agents using CTIOS will have a more 'limited' experience as CAD uses middleware to enhance the agent experience.
david
07-28-2010 09:24 AM
Can we have both CTI OS desktop and CAD running? If so, can I assume that they need to be running on separate PGs?
You can. They can be on the same peripheral. From the Cisco Ordering Guide ...
Regards,
Geoff
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