How to reset numbers in real time display in Cisco Supervisor Desktop?

Unanswered Question
Jul 28th, 2010
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Hi all,



I wonder about numbers in real time display in Cisco Supervisor Desktop. There are many statistic number for example : Call Handled, Max Talking, Avg Talking, Max Ready, Total Ready, Call abandoned, etc. Is there any way to reset those numbers back to zero? Please let me know.



Thank you.

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joesnyde Thu, 07/29/2010 - 05:54
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Restart the Cisco Desktop Recording and Statistics service through Control Center.


Joe

Joe,


I haven't tried that, but I'm very skeptical. The CAD Agent gets stats from two places - CTIOS and RASS. RASS keeps the call log information in a SQL Desktop Engine database.


Stats derived from CTIOS reset at midnight. Obviously, restarting the RASS service has no effect on those. Call log information is being kept in a database so it seems to me that a restart of RASS should also have no effect.


I guess I will have to try for myself.


Regards,

Geoff

joesnyde Thu, 07/29/2010 - 12:33
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Hi Geoff,


My apologies, I thought this was CSD for UCCX, which if you restart the Cisco Desktop and Recording and Statistics service this will reset the CSD stats.


Joe

triandi_sugiharto Fri, 07/30/2010 - 07:17
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Hi Joe,



If he is using Contact Center Express, we just need to restart the Recording and Statistics service?




Thanks.

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