MWI LIGHT on 2 PHONES

Answered Question
Jul 28th, 2010

A user has a Single Mailbox for 2 extensions.The 2nd Extension is added as an Alternate Number. The issue is that MWI lights Up only on 1 phone. Is there a way to Configure MWI to light up on both phones when new message arrives?

CUCM - 6.1.3

Unity Connection - 7.0.2

If we try to check the option "Inherit User's Extension " under Message Waiting Indicator on Unity Connection, we get an error "database.error.-284"

I have this problem too.
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Correct Answer by rob.huffman about 6 years 4 months ago

Hi Kumar,

You're on the right track my friend

Message Waiting Indicators


Cisco Unity Connection can set message waiting indicators (MWIs) at up to 10 extensions for a user when new voice messages arrive.

When a user account is added, Connection automatically enables the MWI at the primary extension for the user.

You can change MWI settings, and add or delete MWI extensions in Cisco Unity Connection Administration on the Message Waiting Indicators page for a user.

To Add MWIs for Other Extensions

Step 1 In Cisco Unity Connection Administration, find the user for whom you want to add another MWI.

Step 2 On the Edit menu, click Message Waiting Indicators.

Step 3 On the Message Waiting Indicators page, click Add New.

Step 4 On the New Message Waiting Indicator page, check the Enabled check box.

Step 5 In the Display Name field, enter a description for the MWI.

Step 6 Optionally, check the Inherit User's Extension check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.

Step 7 In the Extension field, enter the extension for the MWI. When entering characters, consider the following:

•Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

•Enter , (comma) to insert a one-second pause.

•Enter # and * to correspond to the # and * keys on the phone.

Step 8 In the Phone System field, click the name of the phone system that the extension is assigned to.

Step 9 Click Save.

Step 10 Repeat Step 2 through Step 9 as necessary.


http://www.cisco.biz/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac040.html#wp1267728


Cheers!
Rob

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Correct Answer
rob.huffman Wed, 07/28/2010 - 14:14

Hi Kumar,

You're on the right track my friend

Message Waiting Indicators


Cisco Unity Connection can set message waiting indicators (MWIs) at up to 10 extensions for a user when new voice messages arrive.

When a user account is added, Connection automatically enables the MWI at the primary extension for the user.

You can change MWI settings, and add or delete MWI extensions in Cisco Unity Connection Administration on the Message Waiting Indicators page for a user.

To Add MWIs for Other Extensions

Step 1 In Cisco Unity Connection Administration, find the user for whom you want to add another MWI.

Step 2 On the Edit menu, click Message Waiting Indicators.

Step 3 On the Message Waiting Indicators page, click Add New.

Step 4 On the New Message Waiting Indicator page, check the Enabled check box.

Step 5 In the Display Name field, enter a description for the MWI.

Step 6 Optionally, check the Inherit User's Extension check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.

Step 7 In the Extension field, enter the extension for the MWI. When entering characters, consider the following:

•Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

•Enter , (comma) to insert a one-second pause.

•Enter # and * to correspond to the # and * keys on the phone.

Step 8 In the Phone System field, click the name of the phone system that the extension is assigned to.

Step 9 Click Save.

Step 10 Repeat Step 2 through Step 9 as necessary.


http://www.cisco.biz/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac040.html#wp1267728


Cheers!
Rob

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