Does anyone have an idea about the Cisco EIM. I am facing an issue with one my customer who wants to see the “My Team” folder in his Inbox tree but it is not appearing there. I tried to add the users manually to make a manager for them but every time it grayed out the save option. Any help would be appreciated.
EIM is integrated with UCCX 7 i.e. all agents are synchronizing with UCCX 7.0 and it working fine.
EIM ver. Is 4.2.5 ES4. (Advance License)