Unable to run ASDM

jason · ‎07-29-2010

Hi all,

I am unable to run ASDM and it's drving me potty.

The ASA is running 802-K8.bin and has ASDM-602.bin.

I have tried all of the obvious stuff - Latest version of Java, clearing the cache, different browser

(same problem with Firefox or IE,) reinstalling ASDM, removing all traces of it from the registry and reinstalling.

Everytime I run the app it hangs whilst loading and the Java console reports this:

Java Web Start 1.6.0_21
Using JRE version 1.6.0_21-b06 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\JasonM
----------------------------------------------------

----------------------------------------------------
Application Logging Started at Thu Jul 29 12:35:38 BST 2010
---------------------------------------------
Local Launcher Version = 1.5.46
Local Launcher Version Display = 1.5(46)
OK button clicked
Trying for ASDM Version file; url = https://10.201.255.251/admin/
Server Version = 6.2(5)
Server Launcher Version = 1.5.46, size = 450048 bytes
invoking SGZ Loader..
Cache location = C:/Documents and Settings/JasonM/.asdm/cache
Exception in thread "SGZ Loader: launchSgzApplet" java.lang.NoSuchMethodError: ec.a()V

    at a42.a(a42.java:37)
    at a4v.<clinit>(a4v.java:70)
    at oe.a(oe.java:287)
    at oe.<init>(oe.java:259)
    at com.cisco.pdm.PDMApplet.start(PDMApplet.java:160)
    at com.cisco.nm.dice.loader.r.run(DashoA19*..:410)

If anyone knows what this means and how to fix it, I'd be really grateful.

Thank you,

Jason Mendonca

Panos Kampanakis · ‎07-29-2010

This could be one of the old ASDM bugs.

Can you load ASDM 6.2.5, the latest image and see if it works?

PK

miranda.carlos · ‎07-29-2010

Hi Jason,

I'm having exactly the same problem.

Did the last version of ADSM solve the problem ?

Regards,

Carlos Miranda

jason · ‎07-30-2010

Hi Carlos,

Unfortunately, I don't have access to that version of code so I am unable test this.

I know it's a Windows / Java related issue though as I am unable to run ASDM from my colleagues laptop without issue.

It's getting embarrasing though, as I turn up to customers sites and am unable to use ASDM to fix their firewall issues.

My command line skills are rapidly improving though