Report on transferred calls

Unanswered Question
Jul 29th, 2010

I need to report on transferred calls. Agents are using standard CAD and selecting the transfer icon. Within the transfer form, they use the softphone to dial various 800 numbers. I need to create a report that I can group by 800 numbers called using the CAD transfer option. Does this come from the call manager? We recently implemented CVP. Are there any CVP reports that would provide this information?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion

Related Content