Problem to record a Call From CUCM 7 with Verint Recorder

Answered Question
Jul 29th, 2010

Hi. I have two CUCM in my company, version 5 and version 7. I can normally record a call from CUCM5 and cannot from CUCM7. I used a Whire Shark to collect the packets and I confirmed that on CUCM5 I can see into the RTP packet the SKINNY protocol but I cannot see it on the RTP packet from CUCM7.

The IP phone models are 7911.

The firmware for 7911 in CUCM5 - 8.2.2

The firmware for 7911 in CUCM7 - 8.4.3

I have this problem too.
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Correct Answer by Joseph Martini about 6 years 4 months ago

If Verint looks at the SCCP messaging to record calls they may not be compatable with SCCPv17 which was first introduced in CUCM 7.  Here's more information about the SCCP chagnes: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp584451.

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ALISSON CHAGAS Mon, 08/02/2010 - 16:46

Thanks for your answer. You got exact the point! I'm in contact with Verint and ask then for a upgrade.

bfriedopfer Tue, 03/26/2013 - 12:19

Hi, I'm having the same issue as stated above but can't open that link for some reason... Any chance you have another link or can highlight the info for me?

rob.huffman Tue, 03/26/2013 - 13:37

Hi Brian,

Any time you see "partner" in the url just remove it and you should be

good to go

Here is the link;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp584451

Cisco Unified Communications Manager SCCP Messaging Guide

The following sections describe the changes to Cisco Unified Communications Manager SCCP Messaging Guide, Release 7.0(1):

SCCP Messages Added or Modified

SCCP Messages Deprecated

SCCP Messages Added or Modified

Release 7.0(1) adds or modifies the following SCCP messages:

StationAccessoryInfoMessage

StationButtonTemplateReqMessage

StationCallHistoryInfoMessage

StationMediaTransmissionFailureMessage

StationOpenMultiMediaReceiveChannelAck

StationOpenMultiMediaReceiveChannelMessage

StationOpenReceiveChannelAckMessage

StationOpenReceiveChannelMessage

StationRegisterMessage

StationRegisterTokenReq

StationServerResMessage

StationStartMediaTransmissionAckMessage

StationStartMediaTransmissionMessage

StationStartMultiMediaTransmissionAckMessage

StationStartMultiMediaTransmissionMessage

StationStartMulticastMediaReceptionMessage

StationStartMulticastMediaTransmissionMessage

StationStartToneMessage

StationStopToneMessage

StationUpdateCapabilitiesV3Message

SCCP Messages Deprecated

Release 7.0(1) deprecates the following SCCP messages:

StationStartSessionTransmissionMessage

StationStopSessionTransmissionMessage

For More Information

Cisco Unified Communications Manager SCCP Messaging Guide, Release 7.0(1)

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

bfriedopfer Tue, 03/26/2013 - 14:11

Rob,

Thanks!! I was able to get it working with JTAPI rather than ICM, but would still like to know why it's not working with ICM Tagging...

I'll read through the doc and see if there is anything that stands out.

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