Problem to record a Call From CUCM 7 with Verint Recorder

Answered Question
Jul 29th, 2010
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Hi. I have two CUCM in my company, version 5 and version 7. I can normally record a call from CUCM5 and cannot from CUCM7. I used a Whire Shark to collect the packets and I confirmed that on CUCM5 I can see into the RTP packet the SKINNY protocol but I cannot see it on the RTP packet from CUCM7.

The IP phone models are 7911.

The firmware for 7911 in CUCM5 - 8.2.2

The firmware for 7911 in CUCM7 - 8.4.3

Correct Answer by Joseph Martini about 6 years 10 months ago

If Verint looks at the SCCP messaging to record calls they may not be compatable with SCCPv17 which was first introduced in CUCM 7.  Here's more information about the SCCP chagnes: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp584451.

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ALISSON CHAGAS Mon, 08/02/2010 - 16:46
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Thanks for your answer. You got exact the point! I'm in contact with Verint and ask then for a upgrade.

bfriedopfer Tue, 03/26/2013 - 12:19
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Hi, I'm having the same issue as stated above but can't open that link for some reason... Any chance you have another link or can highlight the info for me?

Rob Huffman Tue, 03/26/2013 - 13:37
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Hi Brian,


Any time you see "partner" in the url just remove it and you should be

good to go


Here is the link;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp584451


Cisco Unified Communications Manager SCCP Messaging Guide


The following sections describe the changes to Cisco Unified Communications Manager SCCP Messaging Guide, Release 7.0(1):


SCCP Messages Added or Modified


SCCP Messages Deprecated



SCCP Messages Added or Modified


Release 7.0(1) adds or modifies the following SCCP messages:


StationAccessoryInfoMessage


StationButtonTemplateReqMessage


StationCallHistoryInfoMessage


StationMediaTransmissionFailureMessage


StationOpenMultiMediaReceiveChannelAck


StationOpenMultiMediaReceiveChannelMessage


StationOpenReceiveChannelAckMessage


StationOpenReceiveChannelMessage


StationRegisterMessage


StationRegisterTokenReq


StationServerResMessage


StationStartMediaTransmissionAckMessage


StationStartMediaTransmissionMessage


StationStartMultiMediaTransmissionAckMessage


StationStartMultiMediaTransmissionMessage


StationStartMulticastMediaReceptionMessage


StationStartMulticastMediaTransmissionMessage


StationStartToneMessage


StationStopToneMessage


StationUpdateCapabilitiesV3Message



SCCP Messages Deprecated


Release 7.0(1) deprecates the following SCCP messages:


StationStartSessionTransmissionMessage


StationStopSessionTransmissionMessage


For More Information


Cisco Unified Communications Manager SCCP Messaging Guide, Release 7.0(1)




Cheers!

Rob




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Time waits for no one, no favors has he" 

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bfriedopfer Tue, 03/26/2013 - 14:11
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Rob,


Thanks!! I was able to get it working with JTAPI rather than ICM, but would still like to know why it's not working with ICM Tagging...


I'll read through the doc and see if there is anything that stands out.

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