Hi. I have two CUCM in my company, version 5 and version 7. I can normally record a call from CUCM5 and cannot from CUCM7. I used a Whire Shark to collect the packets and I confirmed that on CUCM5 I can see into the RTP packet the SKINNY protocol but I cannot see it on the RTP packet from CUCM7.
The IP phone models are 7911.
The firmware for 7911 in CUCM5 - 8.2.2
The firmware for 7911 in CUCM7 - 8.4.3
If Verint looks at the SCCP messaging to record calls they may not be compatable with SCCPv17 which was first introduced in CUCM 7. Here's more information about the SCCP chagnes: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp584451.