what is the difference, or what does difference in premium seats vs max agents mean. I have premium of 218, and agents of 300. I believe I would be able to have 300 agents logged in at the same time. is that correct? or is the seat parameter driving maximum login??
If your customer its looking for a solutions that can handle more that 300 agents in one box at the same time UCCX will not work, basically 300 its the maximum number of current user in shift.
You can check that in this link (page 115)
Please rate this post if was helpful
UCCX Specialist, CCVP