Walter,

Thanks for quick response..what if customer has needs of greater that 300 agents?? I thought premium would handle more that 300. we are looking in to disaster plan that would accomodate 400-500 logins..i am not even sure what product i would be looking for? or is a matter of seperate 300 seat servers?

Thanks again!

300 its the maximum number of current user in shift.

I think the word you are looking for is concurrent - that is, concurrently (simultaneously) logged in.

Regards,

Geoff

I am sorry , didnt read the answer before post it.

Walter,

Thanks for info and link. much appreciated..1 more if I may, when you say recording, is that driven by the number that is listed under parameters, recording count??? so if i have 32 listed there, 32 "logins" are used up by that number?? could not find a clear answer in manual.

Thanks again!

The recording process itself does not consume licenses.The licensing for recording is consumed when a supervisor logs into CSD to record or play the recordings. The recording service does have an impact on server capacity/performance however. Cisco partners have access to sizing tools that can tell you what this value (along with HRC connections, IVR ports, etc) should be set to. I suggest working with one to ensure these values are set accurately; neglecting to do so can result in instability under high loads.

thank you Jonathan!

From the Installation Guide (Page 33):

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

CAD/CSD Logins
•Every CAD login consumes one license. If both CAD and CSD are started on the same desktop with the same user ID, then only one license is consumed.
•Every CSD login consumes one license.

HRC sessions
•HRC does not use any Cisco Unified CCX license. The only limitation on HRC is the number of simultaneous sessions, which is dependent on the deployment type. This can be configured in the Cisco Unified CCX Administration application in System Parameters.
•However, the maximum number of HRC sessions cannot be more than the number of seat licenses.

Recording sessions/playback viewer
•When the supervisor starts the recording after selecting a particular agent-call, one license is consumed per recording session.
•One license is consumed for viewing the recorded files. No additional licenses are consumed for playing-back the recorded files.
•The maximum number of simultaneous recording sessions is configured in the Cisco Unified CCX Administration application.

HTH

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Walter Solano

Hi,

Be carefull, 300 is the theoretical limit of UCCX. Bascially your system should be a 7845 and another requirement is that calls should have a two minutes average (or more) or else the system won't have enough ressources to handle the volume of calls and you can experience delays.

HTH,

Nick Mansour