B-ACD Multiple second greetings?

Unanswered Question
Jul 29th, 2010
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The only way I know how to change the second greeting (busy prompt) is to record and replace the en_bacd_allagentsbusy.au file in flash.


Is there a way to specify a different file name? I have a client that would like to do multiple bacd groups for different languages and I would need 3 different en_bacd_allagentsbusy.au files. I am unable to locate a param that you can specify a file name.

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vcappucc Sat, 07/31/2010 - 09:14
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Hello Dan,


please find in this link the CCA implementation for B-ACD, https://supportforums.cisco.com/docs/DOC-9721 which will show you how to configure this in the UC500 devices, however, you can proced manually OOB https://supportforums.cisco.com/docs/DOC-9555#comment-3060, now IMHO, you can create 2 folders and then point necesary param



something like:


Router#pwd
flash:/
Router#mkdir lang1
Create directory filename [lang1]?
Created dir flash:/lang1
Router#mkdir lang2
Create directory filename [lang2]?
Created dir flash:/lang2
Router#cd bacdprompts      
Router#dir
Directory of flash:/bacdprompts/

  129  -rw-       30421  Mar 10 2010 11:46:32 +00:00  app-b-acd-3.0.0.2.tcl
  130  -rw-       55599  Mar 10 2010 11:46:32 +00:00  app-b-acd-aa-3.0.0.2.tcl
  131  -rw-       75650  Mar 10 2010 11:46:34 +00:00  en_bacd_allagentsbusy.au
  132  -rw-       83291  Mar 10 2010 11:46:34 +00:00  en_bacd_disconnect.au
  133  -rw-       63055  Mar 10 2010 11:46:34 +00:00  en_bacd_enter_dest.au
  134  -rw-       37952  Mar 10 2010 11:46:36 +00:00  en_bacd_invalidoption.au
  135  -rw-      496521  Mar 10 2010 11:46:38 +00:00  en_bacd_music_on_hold.au
  136  -rw-      123446  Mar 10 2010 11:46:40 +00:00  en_bacd_options_menu.au
  137  -rw-       42978  Mar 10 2010 11:46:40 +00:00  en_bacd_welcome.au
  138  -rw-       34794  Mar 10 2010 11:46:42 +00:00  en_bacd_xferto_operator.au

254029824 bytes total (29413376 bytes free)
Router#copy *.au ../lang1
Destination filename [/lang1/*.au]?
%Error opening flash:/bacdprompts/*.au (Illegal file character)
Router#copy en_bacd_allagentsbusy.au flash:/lang1/
Destination filename [/lang1/en_bacd_allagentsbusy.au]?
Copy in progress...CCCCCCCCCCCCCCCCCCC
75650 bytes copied in 0.840 secs (90060 bytes/sec)


I got my GF to record this in Bulgarian


Router#copy ftp flash:/lang2
Address or name of remote host []? 192.168.10.111
Source filename []? en_bacd_allagentsbusy.au
Destination filename [/lang2/en_bacd_allagentsbusy.au]?
Accessing ftp://192.168.10.111/en_bacd_allagentsbusy.au...
Loading en_bacd_allagentsbusy.au !
[OK - 56029/4096 bytes]


Router#cd ..
Router#cd lang1
Router#dir
Directory of flash:/lang1/

  647  -rw-       75650  Jul 30 2010 23:59:38 +00:00  en_bacd_allagentsbusy.au

254029824 bytes total (29290496 bytes free)
Router#cd ..
Router#cd lang2
Router#dir    
Directory of flash:/lang2/

  649  -rw-       42978  Jul 31 2010 00:00:24 +00:00  en_bacd_welcome.au

254029824 bytes total (29290496 bytes free)


Router#copy flash:/lang2/en_bacd_welcome.au flash:/lang1
Destination filename [/lang1/en_bacd_welcome.au]?
Copy in progress...CCCCCCCCCCC
42978 bytes copied in 0.512 secs (83941 bytes/sec)


Router#copy   /bacdprompts/app-b-acd-3.0.0.2.tcl lang1/app-b-acd-3.0.0.2.tcl      
Destination filename [/lang1/app-b-acd-3.0.0.2.tcl]?
Copy in progress...CCCCCCCC
30421 bytes copied in 0.436 secs (69773 bytes/sec)


Router#copy flash:/bacdprompts/app-b-acd-3.0.0.2.tcl lang2/app-b-acd-3.0.0.2.t$
Destination filename [/lang2/app-b-acd-3.0.0.2.tcl]?
Copy in progress...CCCCCCCC
30421 bytes copied in 0.568 secs (53558 bytes/sec)


Router#$/bacdprompts/app-b-acd-aa-3.0.0.2.tcl lang2/app-b-acd-aa-3.0.0.2.tcl
Destination filename [/lang2/app-b-acd-aa-3.0.0.2.tcl]?
Copy in progress...CCCCCCCCCCCCCC
*Jul 31 14:52:03.123: //12//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
55599 bytes copied in 0.624 secs (89101 bytes/sec)


Router#$/bacdprompts/app-b-acd-aa-3.0.0.2.tcl lang2/app-b-acd-aa-3.0.0.2.tcl
Destination filename [/lang2/app-b-acd-aa-3.0.0.2.tcl]?
%Warning:There is a file already existing with this name
Do you want to over write? [confirm]
Copy in progress...CCCCCCCCCCCCCC
55599 bytes copied in 0.624 secs (89101 bytes/sec)


Router#$/bacdprompts/app-b-acd-aa-3.0.0.2.tcl lang1/app-b-acd-aa-3.0.0.2.tcl
Destination filename [/lang1/app-b-acd-aa-3.0.0.2.tcl]?
Copy in progress...CCCCCCCCCCCCCC
55599 bytes copied in 0.524 secs (106105 bytes/sec)


Router#dir
Directory of flash:/lang1/

  646  -rw-       75650  Jul 30 2010 23:59:38 +00:00  en_bacd_allagentsbusy.au
  647  -rw-       42978  Jul 31 2010 00:01:20 +00:00  en_bacd_welcome.au
  651  -rw-       30421  Jul 31 2010 14:51:24 +00:00  app-b-acd-3.0.0.2.tcl
  656  -rw-       55599  Jul 31 2010 14:52:12 +00:00  app-b-acd-aa-3.0.0.2.tcl

254029824 bytes total (28930048 bytes free)


Router#cd lang2
Router#dir

Directory of flash:/lang2/

  651  -rw-       42978  Jul 31 2010 00:00:24 +00:00  en_bacd_welcome.au
  652  -rw-       56029  Jul 31 2010 15:37:26 +00:00  en_bacd_allagentsbusy.au
  653  -rw-       30421  Jul 31 2010 14:51:32 +00:00  app-b-acd-3.0.0.2.tcl
  654  -rw-       55599  Jul 31 2010 14:52:08 +00:00  app-b-acd-aa-3.0.0.2.tcl

        
!

Now for the UC500 Device Basic Automatic Call Distribution configuration with 2 Busy Agent Language Files (801 in english and 802 in Bulgarian)


en

conf ter


application
service BGMYAA flash:/lang2/app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param aa-pilot 802
  param drop-through-prompt _bacd_allagentsbusy.au
  param second-greeting-time 60
  paramspace english language en
  param call-retry-timer 15
  param voice-mail 5003
  param max-time-call-retry 700
  param service-name BGQUEUE
  paramspace english location flash:/lang2/
  param number-of-hunt-grps 1
  param drop-through-option 2
  param handoff-string BGMYAA
  param max-time-vm-retry 2
!
service BGQUEUE flash:/lang2/app-b-acd-3.0.0.2.tcl
  param queue-manager-debugs 1
  param aa-hunt2 1002
  param number-of-hunt-grps 1
  param queue-len 15
!
service MYQUEUE flash:/lang1/app-b-acd-3.0.0.2.tcl
  param queue-manager-debugs 1
  param aa-hunt2 1001
  param number-of-hunt-grps 1
  param queue-len 15
!
service MYAA flash:/lang1/app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param handoff-string MYAA
  param max-time-vm-retry 2
  paramspace english language en
  param aa-pilot 801
  param drop-through-prompt _bacd_allagentsbusy.au
  param second-greeting-time 60
  paramspace english location flash:/lang1/
  param call-retry-timer 15
  param voice-mail 5003
  param max-time-call-retry 700
  param service-name MYQUEUE
  param number-of-hunt-grps 1
  param drop-through-option 2
!
!
!
dial-peer voice 1000 voip
service myaa
destination-pattern 801
session target ipv4:192.168.10.1
incoming called-number 801
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
dial-peer voice 1002 voip
service bgmyaa
destination-pattern 802
session target ipv4:192.168.10.1
incoming called-number 802
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad


end



With this config seems to be working fine.


Hope it helps you


Thank you

Victor.-

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Dan Smith Mon, 08/02/2010 - 17:18
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Thanks, I will give it a shot and let you know how it goes.

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