B-ACD Multiple second greetings?

Dan Smith · ‎07-29-2010

The only way I know how to change the second greeting (busy prompt) is to record and replace the en_bacd_allagentsbusy.au file in flash.

Is there a way to specify a different file name? I have a client that would like to do multiple bacd groups for different languages and I would need 3 different en_bacd_allagentsbusy.au files. I am unable to locate a param that you can specify a file name.

vcappucc · ‎07-31-2010

Hello Dan,

please find in this link the CCA implementation for B-ACD, https://supportforums.cisco.com/docs/DOC-9721 which will show you how to configure this in the UC500 devices, however, you can proced manually OOB https://supportforums.cisco.com/docs/DOC-9555#comment-3060, now IMHO, you can create 2 folders and then point necesary param

something like:

Router#pwd
flash:/
Router#mkdir lang1
Create directory filename [lang1]?
Created dir flash:/lang1
Router#mkdir lang2
Create directory filename [lang2]?
Created dir flash:/lang2
Router#cd bacdprompts
Router#dir
Directory of flash:/bacdprompts/

129 -rw-       30421 Mar 10 2010 11:46:32 +00:00 app-b-acd-3.0.0.2.tcl
130 -rw-       55599 Mar 10 2010 11:46:32 +00:00 app-b-acd-aa-3.0.0.2.tcl
131 -rw-       75650 Mar 10 2010 11:46:34 +00:00 en_bacd_allagentsbusy.au
132 -rw-       83291 Mar 10 2010 11:46:34 +00:00 en_bacd_disconnect.au
133 -rw-       63055 Mar 10 2010 11:46:34 +00:00 en_bacd_enter_dest.au
134 -rw-       37952 Mar 10 2010 11:46:36 +00:00 en_bacd_invalidoption.au
135 -rw-      496521 Mar 10 2010 11:46:38 +00:00 en_bacd_music_on_hold.au
136 -rw-      123446 Mar 10 2010 11:46:40 +00:00 en_bacd_options_menu.au
137 -rw-       42978 Mar 10 2010 11:46:40 +00:00 en_bacd_welcome.au
138 -rw-       34794 Mar 10 2010 11:46:42 +00:00 en_bacd_xferto_operator.au

254029824 bytes total (29413376 bytes free)
Router#copy *.au ../lang1
Destination filename [/lang1/*.au]?
%Error opening flash:/bacdprompts/*.au (Illegal file character)
Router#copy en_bacd_allagentsbusy.au flash:/lang1/
Destination filename [/lang1/en_bacd_allagentsbusy.au]?
Copy in progress...CCCCCCCCCCCCCCCCCCC
75650 bytes copied in 0.840 secs (90060 bytes/sec)

I got my GF to record this in Bulgarian

Router#copy ftp flash:/lang2
Address or name of remote host []? 192.168.10.111
Source filename []? en_bacd_allagentsbusy.au
Destination filename [/lang2/en_bacd_allagentsbusy.au]?
Accessing ftp://192.168.10.111/en_bacd_allagentsbusy.au...
Loading en_bacd_allagentsbusy.au !
[OK - 56029/4096 bytes]

Router#cd ..
Router#cd lang1
Router#dir
Directory of flash:/lang1/

647 -rw- 75650 Jul 30 2010 23:59:38 +00:00 en_bacd_allagentsbusy.au

254029824 bytes total (29290496 bytes free)
Router#cd ..
Router#cd lang2
Router#dir
Directory of flash:/lang2/

649 -rw- 42978 Jul 31 2010 00:00:24 +00:00 en_bacd_welcome.au

254029824 bytes total (29290496 bytes free)

Router#copy flash:/lang2/en_bacd_welcome.au flash:/lang1
Destination filename [/lang1/en_bacd_welcome.au]?
Copy in progress...CCCCCCCCCCC
42978 bytes copied in 0.512 secs (83941 bytes/sec)

Router#copy /bacdprompts/app-b-acd-3.0.0.2.tcl lang1/app-b-acd-3.0.0.2.tcl
Destination filename [/lang1/app-b-acd-3.0.0.2.tcl]?
Copy in progress...CCCCCCCC
30421 bytes copied in 0.436 secs (69773 bytes/sec)

Router#copy flash:/bacdprompts/app-b-acd-3.0.0.2.tcl lang2/app-b-acd-3.0.0.2.t$
Destination filename [/lang2/app-b-acd-3.0.0.2.tcl]?
Copy in progress...CCCCCCCC
30421 bytes copied in 0.568 secs (53558 bytes/sec)

Router#$/bacdprompts/app-b-acd-aa-3.0.0.2.tcl lang2/app-b-acd-aa-3.0.0.2.tcl
Destination filename [/lang2/app-b-acd-aa-3.0.0.2.tcl]?
Copy in progress...CCCCCCCCCCCCCC
*Jul 31 14:52:03.123: //12//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
55599 bytes copied in 0.624 secs (89101 bytes/sec)

Router#$/bacdprompts/app-b-acd-aa-3.0.0.2.tcl lang2/app-b-acd-aa-3.0.0.2.tcl
Destination filename [/lang2/app-b-acd-aa-3.0.0.2.tcl]?
%Warning:There is a file already existing with this name
Do you want to over write? [confirm]
Copy in progress...CCCCCCCCCCCCCC
55599 bytes copied in 0.624 secs (89101 bytes/sec)

Router#$/bacdprompts/app-b-acd-aa-3.0.0.2.tcl lang1/app-b-acd-aa-3.0.0.2.tcl
Destination filename [/lang1/app-b-acd-aa-3.0.0.2.tcl]?
Copy in progress...CCCCCCCCCCCCCC
55599 bytes copied in 0.524 secs (106105 bytes/sec)

Router#dir
Directory of flash:/lang1/

646 -rw-       75650 Jul 30 2010 23:59:38 +00:00 en_bacd_allagentsbusy.au
647 -rw-       42978 Jul 31 2010 00:01:20 +00:00 en_bacd_welcome.au
651 -rw-       30421 Jul 31 2010 14:51:24 +00:00 app-b-acd-3.0.0.2.tcl
656 -rw-       55599 Jul 31 2010 14:52:12 +00:00 app-b-acd-aa-3.0.0.2.tcl

254029824 bytes total (28930048 bytes free)

Router#cd lang2
Router#dir

Directory of flash:/lang2/

651 -rw-       42978 Jul 31 2010 00:00:24 +00:00 en_bacd_welcome.au
652 -rw-       56029 Jul 31 2010 15:37:26 +00:00 en_bacd_allagentsbusy.au
653 -rw-       30421 Jul 31 2010 14:51:32 +00:00 app-b-acd-3.0.0.2.tcl
654 -rw-       55599 Jul 31 2010 14:52:08 +00:00 app-b-acd-aa-3.0.0.2.tcl

!

Now for the UC500 Device Basic Automatic Call Distribution configuration with 2 Busy Agent Language Files (801 in english and 802 in Bulgarian)

en

conf ter

application
service BGMYAA flash:/lang2/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param aa-pilot 802
param drop-through-prompt _bacd_allagentsbusy.au
param second-greeting-time 60
paramspace english language en
param call-retry-timer 15
param voice-mail 5003
param max-time-call-retry 700
param service-name BGQUEUE
paramspace english location flash:/lang2/
param number-of-hunt-grps 1
param drop-through-option 2
param handoff-string BGMYAA
param max-time-vm-retry 2
!
service BGQUEUE flash:/lang2/app-b-acd-3.0.0.2.tcl
param queue-manager-debugs 1
param aa-hunt2 1002
param number-of-hunt-grps 1
param queue-len 15
!
service MYQUEUE flash:/lang1/app-b-acd-3.0.0.2.tcl
param queue-manager-debugs 1
param aa-hunt2 1001
param number-of-hunt-grps 1
param queue-len 15
!
service MYAA flash:/lang1/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param handoff-string MYAA
param max-time-vm-retry 2
paramspace english language en
param aa-pilot 801
param drop-through-prompt _bacd_allagentsbusy.au
param second-greeting-time 60
paramspace english location flash:/lang1/
param call-retry-timer 15
param voice-mail 5003
param max-time-call-retry 700
param service-name MYQUEUE
param number-of-hunt-grps 1
param drop-through-option 2
!
!
!
dial-peer voice 1000 voip
service myaa
destination-pattern 801
session target ipv4:192.168.10.1
incoming called-number 801
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
dial-peer voice 1002 voip
service bgmyaa
destination-pattern 802
session target ipv4:192.168.10.1
incoming called-number 802
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

end

With this config seems to be working fine.

Hope it helps you

Thank you

Victor.-

Dan Smith · ‎08-02-2010

Thanks, I will give it a shot and let you know how it goes.