We've recently upgraded to UCCX 7.0.1SR5 and one of the features that was of interest to us was the Supervisor's ability to change the skill levels of the agents in their team. However, when logging into /appadmin as a supervisor, an unfortunate byproduct is the supervisor's ability to change the CSQ names and Resource Pool Selection Model. Having change rights to either of these fields would obviously negatively impact any script that references them. In my opinion, a supervisor shouldn't have these rights. Attached is a screen shot of /appadmin when logged in as a supervisor.
I've opened a TAC case and so far, they are telling me that this is working as designed. I just don't buy it as this is an administrator's function in my opinion. Has anyone found any solution to this?