UCCX Contact Center Express (NO RMCM SUBSYSTEM ???)

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Jul 29th, 2010
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Hi Need a little Help.


I have installed uccx 7.0 and uploaded my license. The license is uploaded Successfully however I do not have RMCM provider under Cisco unified CM configuration. therefore I am unable to configure Agent resources.


Any idea why.


Any help would be appreciated.


Regards



Charles

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cndilip123 Thu, 07/29/2010 - 20:04
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Is this the right license? What does the "About" information say?

Jonathan Schulenberg Fri, 07/30/2010 - 04:54
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Sounds like you have an IP IVR license. You should open a TAC case if you are confident that you ordered CCX and not IP IVR.

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