UCCX 7.x Call recoring

Unanswered Question
Jul 30th, 2010
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Hi There,

  Has any one got a sample script to recor all the incoming calls in UCCX 7 ?


Basically I wante to recor all the agent calls. UCCX 7.x is integrate with CUCM 7.x


Regards

Siva

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Aaron Harrison Fri, 07/30/2010 - 02:26
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Hi


It's not a script-based function; you basically need to configure a Workflow in Desktop Administrator that fires a 'start recording' action when the call is answered by the agent.


There's a brief run through on this website : http://dreamforccie.wordpress.com/category/uccx/


Regards


Aaron


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