07-30-2010 02:22 AM - edited 03-14-2019 06:11 AM
Hi There,
Has any one got a sample script to recor all the incoming calls in UCCX 7 ?
Basically I wante to recor all the agent calls. UCCX 7.x is integrate with CUCM 7.x
Regards
Siva
07-30-2010 02:26 AM
Hi
It's not a script-based function; you basically need to configure a Workflow in Desktop Administrator that fires a 'start recording' action when the call is answered by the agent.
There's a brief run through on this website : http://dreamforccie.wordpress.com/category/uccx/
Regards
Aaron
Please rate helpful posts..
07-30-2010 02:37 AM
Thank you
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