Cat6500 sup720 with strange trace-back messages

Unanswered Question
Jul 30th, 2010

We have a 6500 with two symptoms. Don't know if these are related


1. sup-bootdisk: lists as empty but space is consumed.

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}


Directory of sup-bootdisk:/

No files in directory

512024576 bytes total (429498368 bytes free)


show file systems snippet


*  512024576   429498368      disk     rw   sup-bootdisk: sup-bootflash:



2. CPU-HOG and traceback messages in the log

Jul 29 15:38:04.653 CET-DST: %SYS-SP-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msec
s (0/0),process = RFSS_server_action.
-Traceback= 4045CE00 4045F208 4045F114 4047F06C 4047E948 4047EF2C 40481B04 40489B14 40489FDC 4048AB6
C 404859F4 4048ADBC 404812B8 402E4098 40451198 4029A640

Messages appear in log in clusters of at least 10 within a couple of minutes after that it can be quiet in the log for hours. Latest logs oldest message is from 1:17am and I count 12 messages like this between then and 1:18am. After this it goes quiet until 3:38pm the same date when the local techie insert a compact flash card and configure boot from that in case it would reload itself..


Jul 29 15:12:43.802 CET-DST: %FILESYS-SP-5-DEV: PCMCIA flash card inserted into disk1
Jul 29 15:32:35.151 CET-DST: %SYS-5-CONFIG_I: Configured from console by petbro onvty0 (172.16.195.1
71)

NOTE 6min between

Jul 29 15:38:04.653 CET-DST: %SYS-SP-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msec
s (0/0),process = RFSS_server_action.
-Traceback= 4045CE00 4045F208 4045F114 4047F06C 4047E948 4047EF2C 40481B04 40489B14 40489FDC 4048AB6
C 404859F4 4048ADBC 404812B8 402E4098 40451198 4029A640


followed by another 13 similar CPUHOG/Traceback messages.


I have taken note that the traceback data is not the same every time.



this is the hardware and software listing:


Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1108HFFS
  2   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL12447ZYV
  3   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1110JQJ3
  4   48  CEF720 48 port 1000mb SFP              WS-X6748-SFP       SAL1104EWZA
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL1105FUDC


Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  001a.e2d6.1f80 to 001a.e2d6.1faf   2.5   12.2(14r)S5  12.2(18)SXF7 Ok
  2  0023.5eff.d340 to 0023.5eff.d36f   3.0   12.2(18r)S1  12.2(18)SXF7 Ok
  3  001a.a10e.b390 to 001a.a10e.b3bf   2.5   12.2(14r)S5  12.2(18)SXF7 Ok
  4  0019.aa50.6d58 to 0019.aa50.6d87   1.8   12.2(14r)S5  12.2(18)SXF7 Ok
  5  0016.9df6.d9a4 to 0016.9df6.d9a7   5.3   8.4(2)       12.2(18)SXF7 Ok


Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Centralized Forwarding Card WS-F6700-CFC       SAL1105FZHU  2.1    Ok
  2  Centralized Forwarding Card WS-F6700-CFC       SAL12459EP9  4.1    Ok
  3  Centralized Forwarding Card WS-F6700-CFC       SAL1105FV0A  2.1    Ok
  4  Centralized Forwarding Card WS-F6700-CFC       SAL1104EPGE  2.1    Ok
  5  Policy Feature Card 3       WS-F6K-PFC3B       SAL1105FUT8  2.3    Ok
  5  MSFC3 Daughterboard         WS-SUP720          SAL1105FTM0  2.6    Ok



I have run the show tech-support through output enterpreter without any luck.



The closest bug I can find is CSCsj06593 but that deals wiith a Cat 4500 sup4 and redundant supervisories....

I have not attached the show-tech since it might conatain some sensitive info. I'll have to check with management if I can attach it as it or if I have to clean it up first.




Edit regarding problem #1

Trying to re-format the sup-bootdisk flash failed totally

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}


l3sw5dd#format sup-bootdisk:
Format operation may take a while. Continue? [confirm]
Format operation will destroy all data in "sup-bootdisk:".  Continue? [confirm]
%Error formatting sup-bootdisk (Format failure - Drive Communication)


Guess at least that problem points towards hardware.

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Jerry Ye Sun, 08/01/2010 - 19:34

They are related. You are having problem with the flash memory in the SUP (sup-bootdisk:).


HTH,

jerry

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