Does CME 4.2 come with an attendant console?

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Jul 30th, 2010
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Our main office is running UCM 6.1, and we are planning on installing CME 4.2 at a remote office.  Our main office has one receptionist using the UCM Attendant Console application (version 6.0(1)) to answer and transfer calls.  We also have a live receptionist at the remote office...Does CME 4.2 come with Attendant Console like UCM 6.1?  If not, does it come with any receptionist/attendant software?  perhaps a watered-down version of Attandant Console?



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Overall Rating: 4.5 (2 ratings)
Aaron Harrison Fri, 07/30/2010 - 10:12
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No console, no... typically CMEs are much smaller installs; if you are talking up to 30 or so extensions then a common option is to use a 796x handset with two expansion modules. The expansion modules are then filled with 'monitor' lines (basically busy lamp fields) that display the state of all the other users.



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tjaden1434 Fri, 07/30/2010 - 10:19
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This remote office will have more like 60 - 75 extensions.  Does Cisco sell or recommend any 3rd party attendant applications that interface with CME?  I thought I saw a post about "ARC"?

Rob Huffman Fri, 07/30/2010 - 10:26
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Hey Jake,

The ArcExpress console for CME has been EoL'd

I would look into the Smart Call Connector Attendant Console from Cisco

It works with the UC500 series but is scheduled to integrate with CME at some point.




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