Does CME 4.2 come with an attendant console?

tjaden1434 · ‎07-30-2010

Our main office is running UCM 6.1, and we are planning on installing CME 4.2 at a remote office. Our main office has one receptionist using the UCM Attendant Console application (version 6.0(1)) to answer and transfer calls. We also have a live receptionist at the remote office...Does CME 4.2 come with Attendant Console like UCM 6.1? If not, does it come with any receptionist/attendant software? perhaps a watered-down version of Attandant Console?

Thanks,

Jake

Aaron Harrison · ‎07-30-2010

Hi

No console, no... typically CMEs are much smaller installs; if you are talking up to 30 or so extensions then a common option is to use a 796x handset with two expansion modules. The expansion modules are then filled with 'monitor' lines (basically busy lamp fields) that display the state of all the other users.

Regards

Aaron

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tjaden1434 · ‎07-30-2010

This remote office will have more like 60 - 75 extensions. Does Cisco sell or recommend any 3rd party attendant applications that interface with CME? I thought I saw a post about "ARC"?

Rob Huffman · ‎07-30-2010

Hey Jake,

The ArcExpress console for CME has been EoL'd

I would look into the Smart Call Connector Attendant Console from Cisco

It works with the UC500 series but is scheduled to integrate with CME at some point.

https://supportforums.cisco.com/thread/2020529

Cheers!

Rob