Dial by name option in AA is a little inconvenient when there are users with the same first name or same last name, the system
spell the names and the costumer prefer to listen the complete names.
is it posible to do that by means of a new script?
If you have your users log in to voicemail for the first time and go through the setup wizard on the TUI, it asks them to record their name. For any user with a recorded name, CUE will play the recorded name audio file instead of spelling the name out, which is what you're looking for.
CUE doesn't have a Text to Speech engine smart enough to be able to properly pronounce all of your user's last names correctly. :-P
If your users already skipped the setup wizard, have them log into VM and use the setup option to record their name.