I need to update enterprise data variables included in my layout in CAD from a thrid party application(Web CRM). I am using UCCX7 and Dynamics.
For example once that a call has been received and the agent is talking with the customer, I would like to update one variable already defined in the CAD layout(OrderID) which value is stored in my CRM.
Does anybody know how to do it or ideas around it?
Can the CAD receive information from a third party program to populate enterprise data variables included in the layout?