First time on the CSC.
We recently installed an SPA-9000 with SLA on 6 SPA942. The setup work well.
But we have a bugging issue.
When we put an external call on hold, we hear the music from the SIP Provider instead of the music from the SPA 9000. For any internal call, it's work properly.
Here are our setup:
SPA-9000 with one SIP line.
Six SPA-942 configured with SLA.
If the music was not so ugly, I could live with it... I contacted the SIP provider to ask if their default MOH could be disabled on our line, but with no success.
I would only like to know if there is any way to hear the internal music from the SPA 9000 when using shared line, or, any way to stop hearing the music from the SIP provider.