Cisco NAC web agent failure

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Jul 31st, 2010
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Is there a list somewhere that shows what the status's mean?  I have a few users getting this error, while others are working fine -
Failed to download  Cisco NAC Web Agent ( status = -2 ) !

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joachim_chan Sun, 08/01/2010 - 09:40
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Encountered this when users are using their own proxy under browser setting. You may want to check on that.

Lauren Sullivan Wed, 08/04/2010 - 07:17
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For the web agent, there are three error states

-1 means that it was unable to launch the control at all,

-2 means it failed to download the agent executable,

-3 means there was an error running the web agent

Are you using the Java or ActiveX version of the web agent?  Definitely check the browser settings for both and make sure that it's either allowing or prompting the user for the applets.  If you're using the ActiveX version, you could try forcing the Java version, as most users seem to have more lenient browser settings by default for it.


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