I have configured automatic recording for UCCX 7.0(1) and it is working. As far as i know, we have to use Cisco Supervisor Desktop to backup the recorded files to .wav file (one by one) and save them to local harddisk. Is there any way so that we can select all recorded files and save them to local harddisk?
I examine the directory of UCCX server in c:/program files/cisco/desktop_audio, there are the recorded files in .raw. When i tried to convert them to .wav, there are only noise sound. Does anybody have any idea about that?
yeah you can, basically it's a batch file. You can create a scheduled task to automate it.
The steps are as follows:
Running Unified CCX raw2wav in a Batch File
You can use the Unified CCX raw2wav utility from a batch file that iterates through a wildcard-specified set of source files.
If the utility finds a .wav file with a name identical to one that is about to be created,
the conversion is not executed.
NOTE: If the utility is halted prematurely, the .wav file being written at that time may be corrupted.
A batch file is a text file with a *.bat extension. You can put DOS commands into this
file and then run the file as if it were an executable.
For example, the following series of DOS commands can be put into a batch file called
cd c:\program files\cisco\desktop\bin
for %%c in (..\..\desktop_audio\*.raw) do Unified CCX raw2wav "%%~nc%%~xc"
These DOS commands cause all the *.raw files in the folder
C:\Program Files\Cisco\Desktop_audio to be converted to *.wav format and placed in
the folder C:\Program files\Cisco\Desktop_wav, leaving the original *.raw files in the
Additional lines can be added to the batch file to copy the files to another folder or file
NOTE: The utility has a feature that prevents it from reconverting files that are already present in the Desktop_wav directory, so the batch file does not have to explicitly check to see if the files have already been converted.
Cisco CAD Troubleshooting Guide
40 September 2008
If you want the batch file to run automatically on specific days at a specific time, the
Windows “at” command can be used.
For example, if you want convert.bat to run automatically every 13th and 23rd day of
the month at 1:46 pm, do the following:
1.Put convert.bat in the C:\Program Files\Cisco\Desktop\bin folder.
2.Open a command window and enter the following DOS command:
at 1:46p /every:13,23 cmd /c "c:\program files\cisco\desktop\bin\convert.bat" ^> c:\splkconvert.txt