Incoming call window covers up everything under it. I can't see extensions. Help!

shelleybaisch · ‎08-01-2010

This for for 7900 series IP phone. I'm hoping someone can help with this problem. This worked fine until recently when a change was made to delete an employee who was no longer there with a new employee. This problem is so bad that we have to keep a sticky note with the extension numbers of everyone in the office to know where to transfer the call!!!

Rob Huffman · ‎08-01-2010

Hi Shelley,

Try changing the System setting Auto-Line Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus will stay on Call #1.

Also available on an individual phone via this setting;

Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Disabled

If you are referring to Attendant Console;

Here is the method to enable / disable "Pop to Top" on AC

**Note: To toggle the pop-to-top feature on and off, press Alt + P.

Hope this helps!

Rob

shelleybaisch · ‎08-01-2010

Thanks Rob, that was quick! Please tell me if I'm visualizating this change correctly as the phone is at work and I am at home : ) the incoming call window would be as the background and the extensions would stay on top so you can have visualization of them? I would need to change this at my phone (not a management console) as they have said they aren't able to help me with this. I'm new on the job and if I can't answer the phone and transfer a call to the correct person I'm in for some serious problems! LOL!