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CASE Engine Issue after Power Loss

luke.byer
Level 1
Level 1

‎08-01-2010 09:41 PM

Hi ...after power loss to the box I am getting the following messages indicating that the CASE is stopped

Message 726 processing incomplete. CASE could not be reached

and

Paused on services: antispam

Any ideas how to correct this issue?

Thanks,

Luke.

0 Helpful
1 Reply 1

Martin Eppler
Cisco Employee
Cisco Employee

‎08-03-2010 07:20 AM

Hello Luke,

I'd strongly recommend to open a support ticket with the STAC team to get this analyzed (best way is via a support request from either the GUI help and support -> open a support case/support request or via the CLI command 'supportrequest'). It might be that due to the power loss the CASE engine encoutered a corruption (especially when it was pulling and applying an update by that time). This issue can only be fixed then by support personnel.

Hope this helps. If not, please let me know.

Thanks and regards,

Martin

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