Questioned Devices

Unanswered Question
Aug 2nd, 2010

Hello All,

I have some devices in DFM that initally were discovered and their status was KNOWN. But they have all gone into QUESTIONED state. Attempts to re-discover the devices didn't make them KNOWN.

Checking the information about these devices show:

1.   Devices in OTHERS

     *** Data Collector Status Information ***
     Error Code                   = Others
     Error Message             = DataCollector request timeout(internal problem)

2. Devices in SNMP Timeout


       *** Data Collector Status Information ***
        Error Code                   = Snmp Timeout
        Error Message             = N/A

What should I do so that the status of the devices can become KNOWN.

Sincere regards.

I have this problem too.
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justserve Tue, 08/03/2010 - 03:53

The version of DFM is 3.0.5 while the LMS is 3.0.1 with CS version 3.1.1

Joe Clarke Tue, 08/03/2010 - 08:57

The problem with devices slipping into Questioned (especially with internal errors) should have been fixed in 3.0.5.  However, the SNMP timeout good point to another problem.  What version of SNMP are you using with these devices?


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