I would like know if Attendant Console support dual-line monitor. I'm having issue that is it:
I make call to hunt pilot number (7000) and it forward fine the call to the member of hunt group (DN 7779), but if at the same moment (that the DN 7779 is busy) i receive a second call at the pilot number 7000, i receive a busy tone, the second call isn't forward to second line (dual-line) at the member of hunt group (7779)
Doesn't Attendant console recognize the the IP-phone has dual-line at the same directory number ?
I use CCM 7.1.3