Translation route to VRU is not working for IVR based outbound campaign.

Unanswered Question
Aug 2nd, 2010

Hi,

We have configured two outbound campaing ( IPCCE 7.5). One is agent based and another is IVR based. Agent based campaign is working fine. But IVR based campaing is dialing the customer number but after ringing some calls are disconnected after 1 ring. Those which could be received by customer, IVR campaing is executing the routing script but  Translation route to VRU is not working. So no IVR is being played at the customer end.

Can any body help me to make the translation route to VRU work or let me have any other technic to play IVR at customer end.

Thanks

Rashed

I have this problem too.
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