Tomcat Monitor and AdapterServer1 Processes are Down

justserve · ‎08-03-2010

Hello All,

I noticed today that the Tomcat Monitor and AdapterServer1 are down. Though it seems no service was impacted. I restarted the processes and the status are as follow:

Tomcat Monitor: Running Normally

AdapterServer1: Program started - No mgt msgs received

What are the likely causes that made the services to went down? How can I prevent a re-occurence.

Kindly find below some details about the CiscoWorks Server:

OS Platform: Windows Server 2003

LMS: 3.0.1

CiscoWorks Common Services: 3.1.1
Campus Manager: 5.0.6
CiscoView: 6.1.7
CiscoWorks Assistant: 1.0.1
Device Fault Manager: 3.0.5
Internetwork Performance Monitor: 4.0.1
Integration Utility: 1.7.1
LMS Portal: 1.0.1
Resource Manager Essentials: 4.1.1
Health and Utilization Monitor: 1.0.0

Thank you in advance.

Joe Clarke · ‎08-03-2010

DFM prior to 3.0.4 was known to cause this problem. There would be errors in the Event Viewer related to buffer space exhaustion, and failed connections to localhost (127.0.0.1). That should have all gone away in DFM 3.0.5. There are no known systemic issues which would cause those daemons to die. Post your TomcatMonitor.log.

justserve · ‎08-03-2010

Kindly find attached the TomcatMonitor.log.

Joe Clarke · ‎08-03-2010

This is exactly the same problem we saw with earlier versions of DFM. Perhaps the 3.0.5 update was not installed properly. Reinstall this update, then reboot. Then see if this problem returns as well as the Questioned device issue.