cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1213
Views
0
Helpful
11
Replies

fax mail application seems not compatible with package 8.02

SAM KAWTHARANI
Level 1
Level 1

Hi,

I was trying to enable fax to email feature, as I have configured it in the past on older package and was working with no issues, I have found out that it is not working with the new package 8.02, is that right or I am mising something?

!
voice translation-rule 8
rule 1 /95032266/ /2266/
!
!

voice translation-profile FAX_Called_8
translate called 8


fax receive called-subscriber $d$
fax interface-type fax-mail
mta send server 192.168.76.2 port 25
mta send server 10.1.10.1 port 25
mta send with-subject both
mta send mail-from hostname net-tech.net.au
mta send mail-from username $s$
!
application
service faxserv flash:/bacdprompts/app_faxmail_onramp.2.0.1.3.tcl
!
!
tftp-server flash:app_faxmail_onramp.2.0.1.3.tcl
!
!
dial-peer voice 3007 pots
description FAX
translation-profile incoming FAX_Called_8
incoming called-number 95032266
direct-inward-dial
port 0/2/1
!
dial-peer voice 3006 pots
description FAX
translation-profile incoming FAX_Called_8
incoming called-number 95032266
direct-inward-dial
port 0/2/0
!
dial-peer voice 3700 pots
description FAX to SERVICE
service faxserv
incoming called-number 95032266
direct-inward-dial
!
dial-peer voice 3701 mmoip
description FAX to SERVICE Dept
service fax_on_vfc_onramp_app out-bound
destination-pattern 95032266
information-type fax
session target mailto:fax@net-tech.net.au

any comment would be appriciated

11 Replies 11

antyeung
Level 4
Level 4

What are the syptoms when it fails? When you call in from a phone do you hear fax tones at least?

https://supportforums.cisco.com/docs/DOC-9718/

--

Anthony Yeung

Technical Marketing Engineer
Small Business Technolog Group
antyeung@cisco.com
Phone: 469.255.7597

When I call the number (9503 2266) get a message that the number is disconected, I have attached copy of the config

Can you enable the following debugs, place the call, and upload the output?

debug voip ccapi inout

debug vpm signal

--
Anthony Yeung
Technical Marketing Engineer
Small Business Technolog Group
antyeung@cisco.com
Phone: 469.255.7597

Debug attached.

Did you configure an inbound dial plan in CCA for 95032266? In your configurations you have the following dial-peers-

dial-peer voice 3007 pots
description FAX
translation-profile incoming FAX_Called_8
incoming called-number 95032266
direct-inward-dial
port 0/2/1
!
dial-peer voice 3006 pots
description FAX
translation-profile incoming FAX_Called_8
incoming called-number 95032266
direct-inward-dial
port 0/2/0
!
dial-peer voice 3700 pots
description FAX to SERVICE
service faxserv
incoming called-number 95032266
direct-inward-dial

The call is matching dial-peer 3006 and it's being translated to 2266 and the call fails. I assume the call is supposed to match dial-peer 3700 so that it can invoke the faxserv application and hand it off to the mmoip out leg. If you configured an inbound dial plan in CCA can you delete it? Then double check that dial-peer 3700 is the only one that has "incoming called-number 95032266" and place a test call again to see if you hear any fax tones.

--
Anthony Yeung
Technical Marketing Engineer
Small Business Technolog Group
antyeung@cisco.com
Phone: 469.255.7597

Thank Anthony,

I have removed the 2 dial-peer 3006 and 3007, and configured dial-peer 3700 as follow:

dial-peer voice 3700 pots
description FAX to SERVICE
translation-profile incoming FAX_Called_8
service faxserv
incoming called-number 95032266
direct-inward-dial
port 0/2/0

checked the incoming fax, now I am receiving half page

No problem. Does everything work now or now we have a problem w/ receiving half a fax page?

Adding "port 0/2/0" to DP 3700 is redundant since you will be doing inbound dial peer matching based on "incoming called-number". What was the purpose of adding "translation-profile incoming FAX_Called_8" to DP 3700? The reason I ask is that your mmoip has a destination-pattern of 95032266 and having that translation profile translates the called number from 95032266 to 2266 so I would think the call should fail unless if you also modified the destination number for dial peer 3701.

--
Anthony Yeung
Technical Marketing Engineer
Small Business Technolog Group
antyeung@cisco.com
Phone: 469.255.7597

I have modified the DP to:

dial-peer voice 3700 pots
description FAX to SERVICE
service faxserv
incoming called-number 95032266
direct-inward-dial
!
dial-peer voice 3701 mmoip
description FAX to SERVICE Dept
service fax_on_vfc_onramp_app out-bound
destination-pattern 95032266
information-type fax
session target mailto:fax@net-tech.net.au

it is receiving but half page or a header sometime, never received full page

When you only get half a page or just the header does the fax pintout stop or is the fax transmission spotty aftewards?

Can you get the following-

debug isdn q931

debug voip ccapi inout
debug fax foip all
debug fax mta all

Configure the following in config t-

service timestamps debug datetime msec
service timestamps log datetime msec
service sequence-numbers

You may need to save the output in buffer to avoid line skips.

--
Anthony Yeung
Technical Marketing Engineer
Small Business Technolog Group
antyeung@cisco.com
Phone: 469.255.7597

Anthony,

thank you for your assistance today, the half page issue was resolved by adding the following statement:

network-clock-select 1 BRI0/2/0
network-clock-select 2 BRI0/2/1

after inserting this commands, I am able to receive complete fax also I've tried it with multiple pages

Thanks again fo your time and help

Regards,

Sam Kawtharani

Good catch on the slips, it would have been tough to determine that from the debugs. :-)

Glad you were able to get setup.

--
Anthony Yeung
Technical Marketing Engineer
Small Business Technolog Group
antyeung@cisco.com
Phone: 469.255.7597