I just migrated from ccm 4.1 to 7.1 and am learning there are a few differences. Do you know if I should be able to have a second ring? Any dn on the second line appearance does not seem to ring. If this is the case, then what is the use of having a 2 line phone?
Thanks for your help
Yes, this should be most possible
Have a look at the second line on one of the non-functioning phones and
check the (under DN config page);
Ring Setting (Phone Idle) =
Ring Setting (Phone Active) =
Let us know what those are set as.